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Numara Software Professional Services has
developed a broad array of packaged offerings based on our years of
experience and thousands of engagements for customers of all sizes
with needs ranging from simple to complex.
Implementation Services
For Numara Track-It! customers, we offer remote and onsite Planning
and Assessment services ranging from 4 hours to several days.
Implementation services can typically be addressed in three days.
Plus, in-house training can be scheduled cost-effectively if you
have at least 3 employees requiring education.
Training Services
Whether in the classroom or onsite the
Numara Software Professional Services team will help you optimise
your Numara Track-It! investment.
Explore software features, learn important concepts and master best
practices with expert guidance from our instructors. Your IT staff
will return to work ready to apply new skills, tools and techniques.
We make it easy and convenient to tap into the proven ROI of
training. Whether you train in a regional hands-on class or onsite at
your location we can help.
- Your agents and technicians learn new skills and refresh old
ones
- Your managers boost help desk productivity at low costs
- Your IT department improve service throughout your
organisation
Maintenance and Support Agreements
Maintenance and support agreements, as well as basic installation
assistance, are available for Numara Track It! to ensure you receive
maximum benefit from your investment in Numara Software’s products.
See below for details:
Premium Care
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Unlimited access to My Support and
My Profile for
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Product releases and updates
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Product knowledge articles
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Recent searches and articles
reviewed
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Open and closed defects
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Enhancement requests
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Electronic submission (eSubmissions)
of issues and questions
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Access to current shipping version
Product Updates (service packs and hot fixes)
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Upgrade Protection. You have access
to all Product Releases for your software title (same
edition) at no added cost
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Telephone access to Technical
Support including extended hours
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Severity 1 issue escalation to an
available senior technician
Premium Care is available for all
Numara™ Software products. The purchase of additional Numara
Software products, licenses or add-ons requires the purchase
of the same level of Maintenance and Support Plan. |
30-Day Installation Assistance
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30-Day Installation Assistance
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Unlimited access to My Profile for
your licensed product release
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30-day access to My Support with
access to product updates, product knowledge articles,
recent searches, recent articles reviewed, open/closed
defects and enhancement requests.
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30-days of Electronic submission (eSubmissions)
for questions and issues.
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30-days of Telephone Support for
installation and configuration assistance between 9 a.m.
and 5 p.m. Monday to Friday.
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