Service Desk Management

Deliver Service Desk Excellence

To align their operations with the objectives of the business, it is essential that IT and support leaders implement solutions that allow them to deliver great service, maximize resources, and  centralize processes with the flexibility to adapt quickly to change.  With the right service desk management solution, they can easily implement effective automation to manage all types of service requirements and deliver world- class support to internal or external customers. Whether just beginning to implement ITIL® service lifecycle processes or addressing advanced processes, the organization needs a solution that enables fast time to productivity and minimized costs.  In addition, a practical service desk management solution can be easily adapted to track and manage workflows for business processes beyond IT, allowing the service desk organization to address multiple requirements, throughout the organization, without additional resources.

Improve service delivery and consolidate your solutions

One integrated service desk management solution that manages all of your services
Many organizations are reassessing their current solutions and their use of resources. They’re also focusing on centralizing and consolidating multiple service desk processes and applications - to reduce complexity and the support burden. Service desks need automation for some or all processes for incident, problem, change, request, email, self-service, knowledge, asset, configuration, service level, and service catalog management, along with reporting. You will elevate your service delivery success, improve customer experience and lower agent and user complexity with a single, flexible solution you can implement quickly and own and maintain with a lower cost of ownership.  Numara® FootPrints®, with its unique "multi-project" architecture, enables service desk processes to be managed from a single platform - reducing overhead and increasing service delivery quality.

Stay aligned  with the business as it changes

Flexible service desk software that  IT and support managers can change immediately
It’s difficult to align with the business while adapting to constant changes in the business, resources, IT requirements, and customer needs. In this current economic climate, the service management organization must be able to effectively address all of this while focusing on meeting and exceeding service level requirements. Numara FootPrints is designed to put changes and customizations in the hands of the service management team, not expensive programmers or extensive consulting engagements.  They will quickly implement best practice-based processes, including ITIL, to deliver world class support, with the flexibility to change or modify them as they require, without interruption to the business.

Manage costs, deliver service

A service desk management solution that saves money while exceeding customer expectations
As budgets and resources shrink, the expectations on the service desk to deliver excellent service continue to rise. They are asked to manage more processes, increased request volume and more intricate workflows with fewer resources. Numara FootPrints helps service management organizations "do more with less" by requiring fewer resources to design, implement, adapt, manage and report on multiple services and business processes.  In addition, Numara FootPrints does not require any programming or extensive consulting engagements for implementation or customization, giving the IT and support group control and reducing the cost of ownership compared to many tools in the market today.