BMC Track-It! provides a 360 degree view of your work orders, change requests and IT assets
BMC Track-It! Case Studies
Learn how companies are gaining a ‘competitive-edge’ by deploying BMC Software family of solutions and products.
Rouse & Company
Gaining a complete picture of support with Numara Track-It!
Today with Numara Track-It! Rouse & Company now has its help desk under control and is able to meet its SLAs and provide better support to 500 employees around the globe.
"What I needed was total transparency in order to monitor all the regional offices and to be proactive in resolving problems. Numara Track-It! has enabled us to achieve this and as a virtual team working in 15 different offices, we are now much more effective.”
Seven Feathers Hotel and Casino Resort
Automating the Help Desk to Provide Superior 24/7 Support to a Rapidly Growing Resort
Seven Feathers Hotel & Casino Resort relies on its 12 person IT department to make sure that computer and telecommunications systems are up and running 24/7. Because the hotel and casino employees work around the clock, and they rely on their computer systems to provide excellent customer service, it’s imperative to the resort’s success that the IT group handles issues quickly and keeps all systems operating smoothly.
Numara Track-It! delivers multi-site auditing and support
Through the use of Numara Track-It! Snap-on has resolved a number of unusual challenges in auditing and supporting a user community that includes franchisees, a disparate mobile sales team as well as traditional, office-based users.
"Asset management and associated compliance issues are very high on our IT management agenda."
Spectrum Housing Group
Bringing The Organisation Together With Numara Track-It!
When the newly merged public sector housing group Spectrum Housing needed a more comprehensive help desk solution to look after its evolving support needs, it upgraded to Numara Track-It!.
"Numara Track-It! has been a great asset in driving the Spectrum IT infrastructure forward and has enhanced the vision of where we want to be as a group IT department."
The National Society for Epilepsy
Better help desk support with Numara Track-It!
With Numara Track-It!, the National Society for Epilepsy has saved hiring a fourth person into the IT department. It has reduced the help desk call backlog by 100%. NSE is now delivering a faster more efficient service to end-users.
"We are delivering a quicker and more efficient service, and, of course, saving money at the end of the day – with regard to resources."