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Numara Track-It! delivers the robust feature set that you would
expect from the world’s most widely installed help desk and asset
management solution. Getting up and running is quick and easy with
automated wizard-based installation and configuration, and it’s also
easy to learn and use.
A customisable management dashboard provides real-time monitoring of
key performance indicators (KPIs), including graphical views with
drill-down capabilities for problem solving; an audit trail to
capture the history of all changes to a work order throughout its
lifecycle; and flexible work flow templates enabling easy-to-use
business rules in support of SLAs.
Advanced work flow enables automated routing, notification and
escalation of work orders entered manually, as well as those
received through e-mail and Self Service. The solution also offers
the ability to create multi-tiered work orders, assign role-based
security and empower end-users to automatically reset their own
passwords without burdening the help desk.
Technicians can access Numara Track-It! from a Windows® client over
the LAN and WAN or update tickets ‘on the go’ through a Field Tech
Web interface. Web-based self service tools enable end-users to
submit work orders, check the status of their work orders or search
a solutions database to solve their own problems. End-users can also
submit work orders and receive status notifications via e-mail.
Use Numara Track-It! to take IT efficiency and business productivity
to the next level with multi-tasking capabilities, work order
templates, private notes for technicians, integrated knowledge
management as well as the ability to schedule network discoveries,
audits and synchronisation of user data at times that work best for
your environment.
Numara Track-It! PC Audit - Integrated Asset Discovery
Implementations are quick and integration with Numara Software’s
complementary tools is simple too. Numara Track-It!’s auditing
capability can populate the underlying application database for the
help desk with details of the distribution of the organisation’s
hardware and software by user, to ensure appropriate responses (and
allocations) to requests are made by those on 1st line support in
order to speed resolution tasks.
Numara Remote - The Next Step in Remote Management Technology
For quick resolution of issues Numara Remote will drive help desk
analysts’ productivity by providing the means to remotely connect,
diagnose and solve end-user problems.
Numara Industry KnowledgePaks - Ultimate Knowledge Response
for Support and End-Users
Access to Numara Industry KnowledgePaks provides over 77,000 problem
resolutions for virtually every popular business application,
reduces training time, call volume and duration, increases
productivity and support quality, and enhances customer
satisfaction.
Numara Track-It! Survey - Evaluate End-User Satisfaction to
Build a High Performance IT Organisation
As IT Support becomes more service-aware, the need to survey
customer satisfaction becomes a success or improvement gauge. Numara
Track-It! Survey is a web-based application especially beneficial to
organisations that value the ability to quantitatively measure
end-user satisfaction with IT and help desk services. Survey enables
you to develop simple questionnaires that end-users are directed to
when Numara Track-It! notifies them that their request is complete.
Numara Track-It! Survey can assist isolating pockets of weaknesses,
determining the priorities of issues and which IT or help desk
processes needs to be streamlined.
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