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Customers maybe an organisation’s lifeblood but its staff are its
spirit and energy and good people are hard to find. This is why
forward thinking organisations realise the cost of providing staff
services internally is offset by higher retention rates.
Service makes great working environments
Numara FootPrints OSM allows for one to many internal service desks
to be deployed in order to achieve a consistent standard for dealing
with internal issues. Whether an employee has a query relating to
salaries, has a complaint about their working environment, needs to
record a Health & Safety incident or book a Company vehicle
Numara FootPrints can consolidate these requests in one solution
Various operational databases, such as Sage Payroll, can be
connected to in order to capture information about staff, plant and
environment and the physical layout of the organisation. From the
Numara FootPrints platform this data is then segmented to ensure
analysts only receive requests salient to their position; for
example air conditioning failures go to building maintenance.
Once established, agreed Service Level Agreements can be set in
order to give priority to the types of issues and requests being
generated and management can measure performance and commence staff
audits in order to gauge workplace satisfaction which in turn could
be used to shape recruitment strategies.
The reports from Numara FootPrints can also help with compliance to
Health & Safety Executive audits where every incident can be
recorded with an outcome and the corrective measures that were
taken. Similarly areas such as PAT testing procedures can also be
captured in order to comply with Electricity at Work regulations.
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