Numara FootPrints Help Desk

Products & Solutions introduction

Track-It! Help Desk Solutions

FootPrints Service Management

	FootPrints Service Management Platform
	IT Help Desk
	IT Service Management
	Consolidated Service Desk
Solution Templates...
	Customer Service Management
	Industry Service Management
	Org Service Management

Help Desk

Numara FootPrints for Help Desk is a compelling solution for organisations with the following requirements:-

Multiple help desk within an organisation
Multi site help desk (Multiple Geographies / Locations)
An ITIL �ready� platform for future growth plans

Our 100% web based architecture Numara FootPrints for Help Desk an ideal solution for business with a geographically dispersed help desk infrastructure. Also, the system can easily provide consolidated service desk functionality providing services such as HR/Payroll, Facilities and Customer Service as well as your IT help desk functionality on a single platform.

One administration point
One user interface
Consolidated reports

�Customisation was an attractive feature. We created a multitude of custom fields to tailor the FootPrints tickets, so problem entry and tracking is quick and easy for our customers. Our customers are continuously alerted with the latest status of their request so our technicians are encouraged to work faster and more effectively. Customers love the FootPrints response system and our communication with them has significantly improved..�

Oliver Ziegler, Director of Technical Services and Support
RedDot Solutions