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Service Management doesn’t have to be IT! Admittedly IT have set the
standard through the use of best practice but there are many areas
where an organisation can use Numara FootPrints to support other
employee/customer service requests; from HR/Payroll to external
customer service centre.
Numara FootPrints for Consolidated Services is a flexible and
easy-to-deploy solution and through our customer experience a number
of pre-defined templates are readily available:
- Customer Service Management (CSM) - for
service requests generated from your B2C and B2B relationships
- Industry Service Management (iSM) - for
industry sector initiatives, compliance and governance requests
- Operational Service Management (OSM) - for
all employee service requests
And if you need more, Numara FootPrints for Consolidated Services
provides an open platform approach to fulfilling your one or many
service desk requirements. Quite simply the Numara FootPrints
platform sets the rules and the integration points necessary so you
can do the rest!
The configuration and design modules make process realisation an
easy step-by-step building methodology. What’s more, little is truly
hard-coded so changes can also be expedited as processes are
fine-tuned.
This makes Numara FootPrints for Consolidated Services also ideal
for short-term project deployments where change is likely to be
fluid. Being fully web enabled viably extends the reach of service
desk without the heavy burden of a resource overhead. This becomes a
compelling reason for many to choose Numara FootPrints for
Consolidated Services as the last thing they need is a high overhead
when developing service desks particular to exact requirements that
maybe subject to change.
And change maybe a significant driver if you are looking to
transition a legacy service system, such as a vehicle dealer
management system or patient administration system. Numara
FootPrints for Consolidated Services can be deployed in parallel
with the legacy system so processes can be replicated and tested
without significant investment in additional resources due to its
lightweight programme design.
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